Resume of Ankur Shah

More than 12 years of professional software design and development experience on both Windows and UNIX platforms.

Designed, developed and provided costumer-facing consultation for TOP © (Telephony Order Platform), a subscriber order processing and management system. The solution interfaced with CLECs (upstream) and Accenture (downstream), and offered provisioning for LNP, E.911, DL/DA, and LIDB services for the company’s VoIP subscribers. The system processed hundreds of thousands of transactions a day, and was recognized as one of the biggest revenue generating products in the company.

Architected, designed and developed a patent pending patented framework for monitoring and reporting on the company’s telecommunication and VoIP network. The solution computed data and voice network heuristics, including packet loss, round-trip delay, dial-tone delay, post-dial delay and voice quality analysis using PESQ, among other things. Interfacing options included web using Java Applet and Servlets, Telephony User Interface (TUI) via an IVR, and a proprietary messaging layer written in Java and C.

Designed and developed a web-based middleware and portal to help end-subscribers manage their telephony features. The framework, dubbed MyMSO ©, has been offered as part of the service offering to the company’s 700,000 voice customers.

Architected, designed and developed a web-based middleware, analysis tool, and portal for VoIP network management platform using Java, C/C++ and JSP/Servlets. This tool replaced a failed applet-based solution, and has been instrumental in generating sales leads and beta trial commitments.

Architected, designed and developed a site-wide authentication and authorization support for the company’s product line. Project involved C/C++, Java (JSP/Servlets) development over SOAP against MySQL, LDAP and proprietary data stores.

Developed an eCommunication middleware for Avaya Communication, offering web services to access the Intuity Messaging System using the IMAPI RPC.

Developed a Unified Messaging Client (UMC) for Avaya Communication in a distributed, directory-enabled environment as a Java Applet/Application. The UMC seamlessly integrated text, voice and fax. Project employed J2SE 1.2 (JFC, Swing), J2EE 1.1 (Servlet, JNDI), JavaMail, JMF (Java Media Framework) and JavaSound.

Developed a multi-threaded Java framework for AT&T (now SBC) that offered functional, load and performance testing of a servlet-based middleware, which provided email and voicemail interfaces via HTTP and XML. Framework included blocking queue for thread synchronization, socket interface for URL retrieval via HTTP GETs and POSTs (www-form and Multipart/MIME encodings), XML parsing layers (via Sun’s XML parser), and a socket-based LDAP/SMTP/IMAP layer.

Developed a web interface for AT&T to administer and run a Regression Testing System (RTS) on the server side and report results. The interface used Java Script (Client Side and Server Side via JRun), CGI, and was powered with “Secret Frames”.

Masters in Computer Science. ( GPA 3.8/4.0 )
Monmouth University, West Long Branch, NJ.

Bachelors in Computer Science. ( GPA 4.0/4.0 )
Ramjas College, Delhi University, India.